Client: High-growth SaaS company preparing for IPO

Challenge: Trust erosion, high attrition, and repeated reorgs had weakened execution

Solution: Applied The LOVE Method™ to stabilize the org and reset culture before S-1 filing

L – Listen Deeply

• Held confidential 1:1s and skip-levels with leaders and ICs

• Launched company-wide pulse survey (80%+ participation)

• Surfaced root issues: burnout, role confusion, leadership skepticism

O – Own the Narrative

• Partnered with CEO and CPO to shape a bold, grounded “why now”

• Built comms toolkit with clear talking points for leaders

• Shifted tone from reactive to intentional, from vague to transparent

V – Validate the Pain

• Facilitated working sessions to identify structural bloat and misalignment

• Publicly acknowledged employee concerns from past reorg missteps

• Brought people into the reorg process — making them part of the fix

E – Execute with Empathy

• Led a phased rollout: leaders → managers → full staff with open Q&As

• Redrew team charters to clarify scope and accountability

• Coached leaders through transitions, including thoughtful exits where needed

Results

• 40% increase in eNPS within 90 days

• Engineering attrition dropped by 50% (from 18% to 9%)

• Decision-making cycles sped up — time-to-launch improved by 50%

• Leadership trust scores surged ahead of the IPO roadshow

• IPO readiness strengthened across org design, product, GTM, and people ops

Summary

When a high-growth company is under the microscope, trust becomes a strategic asset. The LOVE Method™ helped this team rebuild from within, delivering a stronger, more aligned organization ready for the public markets — without losing its people or purpose along the way.